Frequently Asked Questions
What causes excessive tearing and staining?
Staining can be caused by a variety of things:
Clogged or Shallow Tear Ducts: Studies indicate that 20-25% of small dogs and cats are born with closed of shallow tear ducts. Tears overflow because there the eyelid space is not deep enough to contain them.
Excessive Tearing: When the face hair is wet from excessive tearing, it becomes a breeding ground for bacteria and yeast infections (AKA: Red Yeast, which causes deep reddish-brown stains); Low grade bacteria infections may also cause excessive tearing.
Cutting Teeth: May cause changes in the head & mouth structure of your pet, placing pressure on the tear ducts.
Irritation & Allergies: Some animals get hair or eyelashes into their eyes causing irritation. Many breeds are susceptible to allergies. Shampoos and other chemicals can also irritate their eyes. Some foods cause allergic reactions; animals may also build an allergic reaction over time to a type of food.
Water: Water with high mineral levels causes staining.
Food & Treats: Diet can play a significant role in tearing. Many commercial foods contain additives, preservatives and food colouring. This could lead to staining.
Fleas: Fleas survive in moisture, which they get from the eye or moth area. This could cause irritation and in addition red stains left behind may be from flea faeces.
These are just a few reasons. There are MANY more!!
Is Eye Envy safe to use on my pregnant dog or cat?
Yes, since Eye Envy is NOT taken internally, but rather applied EXTERNALLY, it is 100% safe to use on pregnant, lactating and even small kittens and puppies (over the age of 7 weeks).
Should Eye Envy Tear Stain Remover solution be refrigerated? If so, how long is it's shelf life?
Eye Envy does not need be refrigerated. The solution and powder is most effective within of six months from time of opening the jar.
Is Eye Envy Tear Stain Remover applied inside the eyes?
NO, Eye Envy Tear Stain Remover is to be applied EXTERNALLY ONLY.
What happens if a small amount gets into my pets eyes?
The ingredients are tested and safe if some solution gets into your pets eyes.
How many pads come in a jar?
There are 30 pads per jar, pads are made of special material to avoid any "fuzz" from getting into your pets eyes.
Can I use Eye Envy Tear Stain Remover on my dog or cats legs, tail, and mouth area? Is it safe?
Yes. The ingredients will not harm your animal. Also, Eye Envy Tear Stain Remover can be used for chin acne and urine stains.
I have a white dog, do you recommend the powder?
YES! With any white animal it is recommended to use BOTH the tear stain remover solution and the powder.
Does Eye Envy Tear Stain Remover fade/bleach coloured animals?
NO. The product does NOT contain any peroxides or bleaching agents. Your pets hair will not discolour.